Welcome to Mastya Mart. By accessing or using our website https://mastya.in, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our services.

1. Acceptance of Terms

By using this website, placing an order, or accessing any services provided by Mastya Mart, you agree to these Terms & Conditions.
If you do not agree, please do not use our website.

2. About Mastya Mart

Mastya Mart is an online platform that sells fresh fish and seafood products for delivery to customers. All products are subject to availability and may vary due to natural and seasonal factors.

3. User Eligibility

  • You must be 18 years or older to place an order on our website.
  • By using this website, you confirm that the information provided by you is accurate and complete.

4. Account & User Responsibilities

  • You are responsible for maintaining the confidentiality of your account details.
  • You agree not to misuse the website or engage in fraudulent activities.
  • Mastya Mart reserves the right to suspend or terminate accounts found violating these terms.

5. Product Information

  • Product images are for illustration purposes only.
  • Natural variations in size, weight, color, and appearance of fish are normal.
  • We make every effort to display accurate product descriptions and prices.

6. Pricing & Payments

  • All prices are listed in Indian Rupees (INR) and are inclusive/exclusive of taxes as mentioned.
  • Payments are securely processed through Razorpay.
  • Mastya Mart does not store your card, UPI, or banking details.

7. Orders & Order Confirmation

  • Orders are confirmed only after successful payment.
  • Mastya Mart reserves the right to cancel any order due to:
    • Product unavailability
    • Pricing errors
    • Suspicious or fraudulent activity

In such cases, a full refund will be initiated.

8. Delivery Policy

  • Delivery timelines are estimates and may vary due to location, weather, or operational constraints.
  • Customers must ensure availability at the delivery address during the delivery window.
  • Failed delivery due to incorrect address or unavailability will not be eligible for refund.

9. Cancellations & Refunds

  • Order cancellations are allowed only before processing or dispatch.
  • Once dispatched, orders cannot be cancelled.
  • Refunds, if applicable, will be processed as per our Returns & Refund Policy.

10. Intellectual Property

All content on this website including:

  • Text
  • Images
  • Logos
  • Design elements

are the property of Mastya Mart and may not be copied, reproduced, or used without prior written permission.

11. Limitation of Liability

Mastya Mart shall not be liable for:

  • Delays or failure in delivery due to unforeseen circumstances
  • Allergic reactions or health issues resulting from consumption
  • Any indirect, incidental, or consequential damages

Customers are advised to check product suitability before consumption.

12. Third-Party Services

We may use third-party services including:

  • Payment gateways (Razorpay)
  • Delivery partners
  • Analytics tools

Mastya Mart is not responsible for the practices or policies of third-party services.

13. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes shall be subject to the jurisdiction of courts located in [Add City/State – e.g., Kerala, India].

14. Modifications to Terms

Mastya Mart reserves the right to update or modify these Terms & Conditions at any time.
Changes will be effective immediately upon posting on the website.

15. Contact Information

For any questions or concerns regarding these Terms & Conditions, please contact us:

Mastya Mart
Website: https://mastya.in
Email: info@mastya.in
Phone/WhatsApp: +91 7994670917